The Tacoma Rainiers offer a 30 day exchange/return policy with receipt. All returned/exchanged items must be in new (unworn) condition, with all manufacturers tags/stickers. Returns or exchanges are available via mail and in person at our Team Store at Cheney Stadium. If exchanging/returning items via the mail please include your order number and detailed instructions on if you want an return or exchange including new size/product information.
Send returns to:
Tacoma Rainiers Official Store
2502 S. Tyler Street
Tacoma, WA 98405
Damaged or Defective Items
If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request. We will reply with instructions on what is best/quickest resolution to the problem.
If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.
If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out.
Wrong item received
If you received a incorrect order, product, or size, please send us an email with the details of your incorrect order inquiry by using the contact us form. We will reply with instructions on what is best/quickest resolution to the problem. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
When can I expect my credit to be completed?
Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.